Hi StuartLunt, with different multifunction models some works with TWAIN and others both TWAIN and WIA (what I understand both are interface between scanner and computer that lets you acquire images, but I may be wrong with the meaning :-)). Please post us if you need any further assistance with Windows. Click “ Next” and follow the on-screen instructions to complete the troubleshooting process.Click on “ Advanced” and then click on “ Run as Administrator”.In the “ Troubleshooting” window, click on “ View All” on the left pane.Type “ Troubleshooting” in the search bar and press “Enter”.Press “ Windows Logo” + “ W” keys from the keyboard.Follow these steps to run the troubleshooter. The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them. I would suggest you to install the drivers in compatibility mode from the below article of Andre Da Costa and check if it helps:Īlso try to run Hardware Troubleshooter if the issue persists. Please follow the below methods and check if it helps: This issue may occur due to compatibility issues. Welcome and thank you for posting your query in Microsoft Community.
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